Customer Service Support
Our ace customer support services help varied clients of different industries in facilitating clients and optimizing customer interaction. Our trained and well qualified customer care representatives attend all customer queries (order status, information on products/services and verification on account status, to name a few) with utmost efficiency. All the queries are handled with promptness that ensures complete customer satisfaction.

Interactive Voice Response
To serve our customers better, we use the interactive voice response system in providing inbound call center services. This helps facilitate allocation of information with facilities like fax and pre-recorded voice messages or live talks. Our inbound call center uses the services like speech recognition, interactive talks, receptionist activities, self-service and fax management capabilities, etc. for effective communication. To save our customer's time while providing inbound call center solutions, we use automated call handling systems, customized to meet the tailored needs of our client's nature of business. This saves time, money, energy and efforts.

Catalog Orders
We use strategies like decision tree branching, on-screen prompting and pop-up help, to give quality services. All our representatives work as per requirements of clients or round the clock to provide efficient and prompt solution to the queries of customers worldwide. The use of sophisticated and comprehensive system enables our professionals to take orders, process credit cards, resolve queries about products, provide customer service, entertain inbound queries as well as render other related services. All the queries are resolved with utmost promptness and efficacy. The featured services include subsequent selling, cross selling or market research that takes places within order processing.

Web Management
With the ever advancing technology, web enabled services are gaining momentum. At Abhiyan, our endeavor is to achieve optimum performance by providing our customers with a secure and efficient web infrastructure. We realize the crucial importance enjoyed by web management service for our client's business in terms of better and effective e-business infrastructure. The content developed by us makes the web site more effective in conveying the essence of business to the clients, employees, vendors and public in general. We also undertake web designing, modifying, managing and executing web based activities.

Help Desk Solutions
Help desk services are vital to every organization. These serve as an interface between the company and the customers. We attend to the all related services with utmost promptness and sincerity. Our help desk is a single point of access to information services and support, as per guidance and requirements of clients. We constantly attempt to improve by ongoing training of the team, performance appraisals and by incorporating requisite feedback by the customers. Our competent and professional team provides customized solutions to the caller's queries through a computerized tracking system.

The queries received are either resolved at the first attempt or else they are referred to the concerned support area / appropriate resources.

Order Processing
Order processing through inbound call center solutions holds a lot of significance for any organization, in terms of cost reduction and customer care efficiency. This involves activities from the time a trained customer service representative receives a request for information pertaining to products/services to receiving an order to the culmination of the transaction.

Our trained and competent representatives handle the calls with total dedication and promptness. All the needs and queries are attended to the full satisfaction of the customers.